Payment and Refund Policy

Last updated on 23 September 2026.

Scope of the Policy

This Payment and Refund Policy applies to all services offered by showcirca, including professional video operations, live signal management, content distribution, camera work, and the creation of reliable high-quality feeds for news programmes and television broadcasting. It covers bookings, contracts, payments, cancellations, and refunds for clients based in the United Kingdom. The policy does not apply to any third-party services or products that may be accessed through our platform.

Prices, Currencies, Taxes, and Additional Charges

All prices are quoted in British Pounds Sterling (GBP) and are inclusive of value added tax (VAT) at the prevailing rate unless otherwise stated. Additional charges may apply for overtime, equipment hire, travel expenses, or custom requirements agreed in writing before service delivery. showcirca reserves the right to adjust prices for new bookings, but existing confirmed contracts remain at the agreed rate.

Accepted Payment Methods, Authorisation, and Security

We accept bank transfers, major credit and debit cards, and approved business accounts. Payments are processed through secure third-party gateways that comply with UK payment standards. Authorisation occurs at the time of booking or service commencement. showcirca does not store card details. All transactions are encrypted and monitored for security.

Order Confirmation and Contract Formation

A contract is formed when showcirca issues a written confirmation following receipt of a booking request and any required deposit. Confirmation includes service details, dates, fees, and terms. Clients must review this confirmation promptly and notify us of any discrepancies within 48 hours.

Cancellation Rights and Periods

Under the Consumer Contracts Regulations, consumers have a 14-day cooling-off period for distance contracts. Cancellations within this period are accepted without penalty provided no services have commenced. For services scheduled within the cooling-off period, the right may be lost once performance begins with client consent. Business clients have no statutory cooling-off period but may cancel subject to the terms below.

Refund Eligibility, Exclusions, and Non-Refundable Items

Refunds are available for cancellations made more than 14 days before the scheduled service start date, minus any non-refundable deposits or costs already incurred. No refunds are given for cancellations within 7 days of the service date, partial use of services, or failure to attend. Digital deliverables such as recorded feeds are non-refundable once delivered and approved.

Step-by-Step Procedure to Request a Refund

To request a refund, contact [email protected] or 01262 831961 with your booking reference, full name, and reason for the request. Include supporting evidence such as emails or payment receipts. Requests must be submitted in writing within 30 days of the original service date or payment.

Inspection, Approval, Rejection, and Notification

showcirca will acknowledge receipt of a refund request within five working days. The request is reviewed against policy criteria, and a decision is communicated within 14 working days. Approved refunds are processed; rejected requests include an explanation and any appeal options.

Refund Method, Processing Time, and Funds Receipt

Refunds are issued to the original payment method. Bank transfers and card refunds typically process within 5 to 10 working days, though actual receipt may take up to 14 days depending on the provider. showcirca is not responsible for delays caused by third-party banks.

Special Rules for Digital Content, Subscriptions, and Services

For ongoing service subscriptions or digital feed deliveries, refunds are prorated only where performance has not yet occurred. Promotional offers are subject to their own terms and generally non-refundable once redeemed. Once a live feed or recorded content has been transmitted and accepted, no refund applies.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments must be resolved before service delivery. Duplicate charges are investigated and refunded automatically upon detection. Chargebacks are treated as cancellations and may incur administrative fees. Suspected fraudulent activity leads to immediate account suspension and reporting to authorities where required.

Mandatory Consumer Rights

This policy does not affect any statutory rights under the Consumer Rights Act 2015, UK GDPR, Data Protection Act 2018, or Payment Services Regulations. Clients retain the right to pursue claims through the courts or alternative dispute resolution schemes if they believe their rights have been breached.

Contact Route, Policy Changes, and Updates

For questions about this policy or to discuss a specific case, reach showcirca via the contact form on our website, by email to [email protected], by telephone on 01262 831961, or in writing to Medina House, 2 Station Avenue, Bridlington, East Riding of Yorkshire, YO16 4LZ, United Kingdom. We may update this policy periodically to reflect legal changes; the current version is always available on our site. Continued use of services after an update constitutes acceptance of the revised terms.